Privacy policy

Welcome to our Privacy Policy. The data protection laws are changing so we've updated it to give you more information on how and why we use your personal data.


This Privacy Policy sets out the ways and the manner in which, we, (we, us, our, the Operator), collect and use personal data that we may obtain about you.  The manner in which we process your personal data and steps we take to protect your personal data and how you can review and correct your personal data are covered here.  We ask that you read this Privacy Policy carefully as it contains important information about what to expect as to how we collect and use personal data about you. You may contact Customer Services with any data protection query

Unless the context otherwise requires, capitalised terms not defined in this Privacy Policy shall be as defined in the General Terms, which, for the avoidance of doubt, also apply and you will need to read and understand the General Terms in addition to this Privacy Policy.

We may occasionally update this Privacy Policy. When we do, we will revise the "last updated" date at the bottom of the Privacy Policy and we will notify you in advance of any changes.  Please also ensure that you frequently check this Privacy Policy for any updates.


 By visiting our site and/or using our app, registering to use the services offered for the time being by us through our website, gaming, free-to-play offerings and/or any software application (the "Services") or contacting us this Privacy Policy will apply.

 The personal data we collect from you may include the following:

You are not required to provide any information to us, but if you do not, we may not be able to provide you the requested Services.


In accordance with data protection laws, we will only process your personal data where we have a lawful basis for doing so.  In respect of your personal data, these bases are where it is necessary to provide Services to you under the performance of the contract we have with you; where we are required to do so in accordance with legal or regulatory obligations; where you have given your consent; and where it is in our legitimate interests to process your personal data provided that these do not prejudice your own rights, freedoms and interests.

We will process your personal data for the following purposes and in accordance with the following lawful conditions:


We will appoint certain third parties including but not limited to analytics companies, advertising agencies, risk and fraud agencies or customer service agencies to process your personal data on our behalf.  These third parties will only process your personal data in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.

In addition we may disclose anonymized data (such as aggregated statistics) about the users of our Services in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.

We may occasionally be required by law, court order or governmental authority to disclose certain types of personal data.

We may also share your information with third parties in the following situations, to the extent permitted by law:


n connection with the provision of Services, we may need to transfer data (including your personal data) to other companies in our company Group and our partners and subcontractors who are based outside the European Economic Area ("EEA"), Where data is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your data to the standard required within the EEA. Details of the group of companies can be obtained by email address [email protected]

If your personal data is transferred by us outside the EEA , we will take all reasonable steps to ensure that adequate measures are in place to keep your personal data as secure as it is within the EEA and in accordance with this Privacy Policy.


It is important that the information we hold about you is accurate in order for us to comply with our legal and regulatory obligations and also to provide you with the best possible service.  We therefore request that you ensure your personal data is up to data at all times.  You may update your personal data at any time from within Your Account through 'My Account/Update Account Details' (where available) or by contacting Customer Services.


We strive to protect your personal data and our Services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.

Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal data in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. However, the internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our failure to ensure we have appropriate technical and organisational measures in place as required by GDPR.

If you link to other websites from our Website then your personal data will be governed by its privacy policy.  We recommend that you always read any such privacy policy before interacting with a new website to ensure you understand how your personal data will be used.


You have the following rights in relation to your personal data:

If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.

If you would like to exercise any of your rights then you can do so by emailing us at [email protected]  Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights.  This means that we may have to refuse your request or may only be able to comply with it in part.

Where you make a request in respect of your rights we will require proof of identification.  We may also ask that you clarify your request.  If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.


We may contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications.  You can update your marketing preferences and also opt-out at any time via your Account. We will also include unsubscribe features in our communications which you can utilise to opt-out of future marketing communications.

We may also carry out certain profiling of you and your activity in relation to our Services in order to send you more relevant marketing communications.  This profiling will be undertaken based on your use of our Services and also through your selections in the Preference Centre.  You can update your preferences via the My Account page.


We will retain your personal data for the period necessary to provide you with Services. Accordingly, your personal data shall be maintained for up to 11 years following the closure of Your Account (if applicable) or the last contact with us emanating from you. Where it is no longer necessary to process your personal data we will delete it.  Please note, however, that we may be subject to legal and regulatory requirements to keep personal data for a longer period, in particular pursuant to any applicable statutory limitation period.


Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address ("IP address").  An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website. We also use your IP address to help diagnose problems with our server, and to administer our Website.


A 'cookie' is a small text file that is downloaded onto your Access Device when you visit a website and that enables the website to obtain certain information from your browser, such as your preferences. Cookies allow us to maximise your experience using the Website by increasing its functionality and allowing the Website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm Your Access Device nor does it contain any viruses or other malware.

Different cookies carry out different tasks. For example, some cookies might be strictly necessary and/or functional, remembering your bet selection as you build up your bet slip or your language preferences. These are important as they keep you logged into the Website and preventing the need to log in every single time you click through to different part of the Website. Removing these cookies would affect your ability to use our Services. Other cookies are for analytic and advertising purposes. They tell us how you move through the Website, allowing us to monitor performance and make sure you get the best possible experience on our Website. Disabling these cookies would mean you might not be able to access certain features. We also use cookies that obtain information about Your Access Device (such as IP address, device type, geo-location data, browser information) to help us identify you for fraud prevention, comply with our anti-money laundering requirements and to detect Prohibited Practices that might affect your customer experience. We only receive data from your Access Device when you are logged in to Your Account. Where we use third party cookies these are subject to stringent checks to ensure that personal data is protected in accordance with legal requirements. Without these cookies we may not be able to provide you with the Services at all.

You can control your privacy and security settings. To learn more about cookies and how to disable them we recommend you to check our cookie policy .

By continuing to use the Website you agree to our use of cookies.


If at any time you believe that we have not adhered to the provisions set out within this Privacy Policy, please  email us on [email protected]